Environmentally Sustainable Practices and Hotel Performance: Evidence from Malaysia

The hospitality sector is under constant pressure from clients to adopt environmentally friendly practices. Industry reports suggest that customers prefer stay in hotels care about the environment. This means adopting sustainable practices can attract pro-environment and, as a result, improve their overall performance. study aims examine innovation, organization and external environment determinants of hotel–restaurants whether these affect performance hotels. Based on survey 169 managers 3- 5-star-rated hotels, factor-based Partial Least Squares Structural Equation Modeling was performed. results ease-of-use top management support are key practices, such for host communities, waste conservation projects. Moreover, this found communities influence adds significant insights environmental hotel–restaurants. These have implications hotel owners and/or well designing policy interventions increase uptake